FNB Private Clients

Dear <Title><Surname>

As a valued FNB Graphite client you already know that you are among the select few who enjoy all the product benefits that Graphite has to offer. At FNB, we are constantly evolving and have acknowledged that when our clients reach a point in their banking lifecycle their need for a more focussed approach to a private banking service develops. It is with you in mind that we communicate some exciting news: FNB is evolving the Graphite offering into a private banking service model.

This means that you now not only get to still enjoy all the benefits offered by Graphite such as one-stop banking service from your banker, your lifestyle benefits and your rewards, but you will also get to enjoy more crafted services offered exclusively by private banking like greater access to financial planning, investments, wealth and fiduciary services. This will be offered to you by FNB Private Clients.

How will I experience the change?
Your Graphite Cheque, Graphite Credit Card and linked Graphite Petro Card accounts will all be renamed to FNB Private Clients accounts and you will notice this on your account statements as well as on the FNB Banking App, FNB Online Banking and on FNB ATMs.

What should I do with my Graphite cards?
Your current Graphite cards will continue to work, look the same as the new FNB Private Clients cards and will continue to give you access to all the Graphite benefits which you may have already experienced. The name ‘Graphite’ on your FNB cards will in time be renamed to ‘Private Clients’ as and when your existing cards come to expire and are replaced.

Your Graphite benefits?
All benefits* that Graphite offers you today will still be available to you for exactly the same pricing. Benefits such as: eBucks Rewards, where you can earn up to 5% back in eBucks when you shop online or internationally and up to 2.5% back when you swipe for shopping and discounts on data where you can get up to 100% off your uncapped ADSL data with FNB Connect. You will continue to enjoy access to our SLOW lounges as well as access to eBucks Lifestyle, depending on your reward level, you can qualify for free Priority Pass Lounge visits and Avis Point2Point transfers. In addition, you still have the benefit of free AA Emergency Roadside Assistance and the free Take Me Home service on your linked Petro Card as well as free Comprehensive Global Travel Insurance when you use your cheque or credit card to purchase your travel tickets.

What about my Premier Banker?
With a relationship approach of dedicated financial planning and banking advice, your Premier Banker will now be called your Relationship Banker and will remain your personal point of contact for all your day-to-day banking, credit and Forex needs and will provide you with access to financial planning, wealth, investments and fiduciary services.

Your current Graphite pricing as well as your Graphite benefits all remain unchanged and you still have the same Banker to fulfil all your banking needs. You will now have access to all the financial planning, wealth, investments, fiduciary services that FNB Private Clients has to offer. We are proud to welcome you to FNB Private Clients.

Please feel free to contact your Relationship Banker <Banker Name> on <email> or <phone> for all your banking needs or if you have any questions regarding this change.

Kind regards,

Sipho Silinda
CEO, FNB Private Clients