Access to Slow Lounge

Dear Title, Surname

At FNB we care about helping you maximise your Premier Banking experience and as such it’s important that you understand how your SLOW lounge benefits work. As an FNB Premier client holding an FNB Platinum Cheque or Credit Card you have access to the SLOW lounges. In order to be helpful to you, we have included below some important “Frequently Asked Questions” about how your access to the SLOW Domestic and SLOW International Lounge works.

Please ensure you read the below document in its entirety as there is important information which explains exactly how your SLOW lounge benefits work.

	Will I always be allowed entry into the SLOW lounges?
	SLOW lounge facilities are not exclusive to FNB Platinum clients and may also be used by qualifying FNB Private Clients, RMB Private Bank clients and British Airways cardholders. Capacity in the lounges is uncertain; SLOW Lounges can get especially full during peak travelling times when flights are full or if there have been flight delays, so there is no guarantee for entry and this can only be determined by the SLOW lounge staff at the time of entry. SLOW does reserve the right to decline entry should any of the lounges be full and access is subject to availability, according to SLOW lounge capacity and safety rules.

	How does my access to the SLOW lounges work?
	As an FNB Platinum Cheque or Credit Cardholder you have access to enter the lounge but there are certain qualifying criteria to be met which will determine whether your visit will be free, or whether your visit will be charged, and if charged, what price you will be charged.

So “access to SLOW lounges” does not mean it’s free?

Yes, “access to SLOW lounges” does not mean it’s free. As an FNB Platinum Cheque or Credit Cardholder you have “access” to the lounge, but you need to meet qualifying criteria:

In order to qualify for free visits to the SLOW Domestic Lounges you need to meet the qualifying criteria.
In order to qualify for visits to SLOW International at discounted rates, you also need to meet the qualifying criteria. However, you will always pay a fee to access the SLOW International Lounge.

	Why are these rules in place?
	The rules were introduced to encourage customers to use FNB as their main bank and make use of their FNB Cards as a primary means of transacting. Also, in order to maintain the exclusive and up-market experience that our SLOW Lounges offer to customers, we are required to put these rules in place to manage the limited capacity available.

	Can I still get access even though I do not meet the qualifying criteria for free access to the SLOW Domestic Lounge?
	Yes. If you have an FNB Platinum Cheque or Credit Card you can still get access to the SLOW Domestic Lounges at a rate of R250 per person.

	Can I still get access even though I do not meet the qualifying criteria for access to SLOW International at the discounted rate?
	Yes. If you have an FNB Platinum Cheque or Credit Card you can still get access to SLOW International at a rate of R500 per person or child.

	What qualifying criteria do I have to meet on my Platinum Cheque Card in order to get free entrance to the SLOW Domestic Lounge?
	You need an active Platinum Cheque Account in good standing* with total monthly deposits of at least R16 500 and Cheque Card swipes to the value of R5 000 or more on your Platinum Cheque Card in the calendar month preceding your SLOW Lounge visit. Please note when we refer to the qualifying criteria on your FNB Platinum Cheque Card in this document we are referring to the above definition. What is “the calendar month” on my Cheque Card? The calendar month is the month from the first day to the last day of the month. What does “swipe” refer to on my Platinum Cheque Card? “Swipe” means all point of sale transactions such as those made at retail stores including fuel transactions and cash withdrawn at a till point (cash@till). “Swipes” excludes all other cash transactions, cash withdrawals from ATM’s, debit orders and electronic transfers of funds. *An account "in good standing" is one that is not overdrawn or in arrears, nor are you in debt counseling or any legal or collection process with FNB.

	What qualifying criteria do I have to meet on my Platinum Credit Card in order to get free entrance to the SLOW Domestic Lounges?
	You need an active FNB Platinum Credit Card in good standing* with a monthly spend of R5 000 or more in the statement/billing period preceding your SLOW lounge visit. Please note when we refer to the qualifying criteria on your FNB Platinum Credit Card in this document we are referring to the above definition. What is “the statement billing period” on my Credit Card? Your credit card statement has a ‘statement period’. If you look at your latest statement you will see the statement date in respect of your transactions. The qualifying transactions written on your statement in this period will be the qualifying transactions that are taken to determine the “spend” criteria. What does “spend” refer to on my Platinum Credit Card? “Spend” means all point of sale transactions such as those made at retail stores including fuel transactions. “Spend” excludes cash transactions, cash withdrawals and electronic transfers of funds. *An account "in good standing" is one that is not overdrawn or in arrears, nor are you in debt counseling or any legal or collection process with FNB.

Does it matter which card I use to enter the SLOW Lounge?

Yes it does. You need to make sure the card you present on entry (your FNB Platinum Cheque or Credit Card) meets the qualifying criteria in order to gain free access into the SLOW Domestic Lounges and to qualify for a discounted rate for the access into the SLOW International Lounge. If the incorrect card is presented you will be charged for your entry into the lounge and these charges are not reversible.

	If I do not meet the qualifying criteria for my FNB Platinum Cheque or Credit Card, what happens?
	If you do not meet the qualifying criteria you can still get access to SLOW Domestic Lounges at a rate of R250 per visit or SLOW International Lounge at a rate of R500 per visit.

	Is there a restriction on the number of visits that I can make?
	There is a restriction of 6 total free visits per calendar month with your FNB Platinum Cheque Card and 6 total free visits per statement/billing period with your FNB Platinum Credit Card (when qualifying criteria is met) for SLOW Domestic Lounges. Free visits are made up of a maximum of 2 visits (cardholder only) during peak times and 4 visits (including guests) during off-peak times. If you have visited the lounge more than your 6 free visit allocations mentioned above you will be charged at R250 per person for a peak time visit and at R125 per person for an off-peak if qualifying criteria are met. There are peak and off-peak times for SLOW Domestic Lounges. Peak times include Monday to Friday 04h45-07h00 and again between 15h00-17h30 and Sunday 15h00-17h30. No guests will be allowed to accompany the cardholder into the lounge during peak times. When qualifying criteria are met, there is no restriction on the number of visits for SLOW International, and visits are charged for at a rate of R250 per person per visit (or R75 per child aged 2 – 18 years). When qualifying criteria are not met, every visit will be charged for at a rate of R500 per person and per child.

	What if I hold both an FNB Platinum Cheque and Credit Card, how many visits do I get?
	If you have both an FNB Platinum Cheque and a FNB Platinum Credit Card you could qualify for visits on each of these accounts i.e. 6 free visits on your Cheque Card and 6 free visits on your Credit Card, provided you meet the qualifying criteria on each card. If the card is a linked (secondary card) the number are visits will be shared with the visits allocated to the primary card holder.

Will I always be charged for access to SLOW International?

Use of the SLOW International Lounge is always subject to a fee but you will qualify for the discounted fee of R250 per person per visit (or R75 per child) if you ensure that the card you present on entry (your FNB Platinum Cheque or Credit Card) meets the qualifying criteria as detailed above. Where the qualifying criteria are not met, you will be charged in full at R500 per person per visit, which applies to children as well.

	Are staff employed at the SLOW Domestic and SLOW International Lounges also staff of FNB?
	No. Staff working at the SLOW lounges are not employees of FNB, they do not have access to FNB’s systems and they cannot assist you with account queries or any other information related to your banking. Therefore they cannot tell you if you qualify for any free visits based on your personal banking profile.

	Where are the SLOW Domestic and SLOW International Lounges located?
	SLOW Domestic Lounges are located in the Domestic terminals at OR Tambo, King Shaka and Cape Town International Airports. SLOW International is located in the International departures terminal at OR Tambo International Airport.

What else do I need to know about SLOW?

SLOW Lounge Access Rules:

All your entries into the SLOW lounges are non-transferable, if you don’t use a peak time visit, this cannot be transferred to off-peak and unused visits will not roll over to the next month.
Any additional entries (in excess of those mentioned above) will be charged for.
Access will only be permitted on presentation and swiping of applicable card by the cardholder.
Only valid cards will be accepted. No expired cards will be accepted.
Only one card will be permitted per cardholder per visit and must be accompanied by a boarding pass.
Both the card and the boarding pass must be issued in the same individual’s name.
SLOW reserves the right to decline entry should any of the lounges be full. Access is subject to availability, according to SLOW Lounge capacity and safety rules.
SLOW reserves the right of admission and retains the right to deny access should they deem necessary.
Cardholders under the age of 18 years will not be permitted access unless accompanied by an adult over the age of 18 years.
Linked (secondary) credit cards share the visits allocated to primary cardholder i.e. visits are allocated at account level (not card/plastic level).

Where can I get even more information about SLOW or track any changes to Criteria and Pricing?

Please contact your dedicated Premier Banker or the Premier Suite should you have any queries.

Regards
FNB Premier Banking