FNB Risk and Fraud Management

Dear <name>

FNB is one of South Africa's leading banking institutions.

In support of FNB’s effort to improve customer service, we would appreciate your participation in completing this survey. As a customer who has been impacted by fraudulent activity, FNB aims to improve the customer experience, in the reporting and management of incidents reported.

Participate and stand a chance to WIN a R500 Kalahari voucher!

This survey has only been sent to FNB customers who reported fraudulent activity in the past 6 months. All completed questionnaires, irrespective of responses, will be entered into a draw. Two customers will be randomly selected and receive a R500 Kalahari voucher which will be emailed to them. Your feedback is essential.

THE INFORMATION GATHERED IS STRICTLY CONFIDENTIAL AND WILL BE USED EXCLUSIVELY TO IMPROVE SERVICE DELIVERY TO CUSTOMERS WHO HAVE REPORTED FRAUDULENT ACTIVITY.

Please note: No confidential details such as name or accounted number should be provided – only provide your unique customer number (at the top of this page) and we will contact you if you are a winner. Please click here to complete the survey. It will take you approximately 5 minutes to complete.

Competition rules:

Only customers who have been invited via email by FNB to participate in the survey, and who completed the questionnaire in full, and submitted their survey on or before the closing date will be eligible to be entered into the draw.

Certain customers who have reported fraudulent activity in the past 6 months will receive an email and be invited to complete an online questionnaire. To complete the questionnaire, customers simply need to click on a link in the email and follow the instructions in the electronic web based questionnaire. Only customers who have internet access will be able to complete the questionnaire – those customers who only have email access will not be able to complete the questionnaire and will therefore not be eligible to enter into the draw. When customers click on the “submit” button at the end of the survey their data is captured in a database hosted by FNB and these respondents are automatically entered into the draw and will be eligible to win one of the two Kalahari prizes.

The closing date for submitting the survey is 22 September 2014.

Notwithstanding the above, customers whose owners, office bearers or employees, including the following persons may not enter the competition:

	Any person who is a director, partner, employee or agent or consultant of FNB or FirstRand Bank Limited, their public relations firm or advertising agency.
	The spouse, life partner, parent, child, brother, sister, business partner or associate of any of the persons mentioned above.

After the closing date, two qualifying entrants will be randomly selected as winners through a computerised process.

The winners will each receive a R500 Kalahari voucher which will be emailed to them.

FNB’s decision is final and no correspondence, discussion or negotiation will be entered into.

FNB reserves the right to substitute or change a prize, or the competition, at its sole discretion or terminate the competition at any time.

FNB may amend these rules. Entrants will be notified of changes via email.

These rules will be interpreted by FNB, in its sole discretion. FNB’s decision regarding any dispute will be final and binding.

The customer indemnifies FNB, its advertising agencies, advisers, suppliers, and nominated agents against any and all claims, damages or loss howsoever arising, including but not limited to any negligent act or omission arising from its participation in this competition. FNB is not liable for any misinterpretation of the prize or these rules by a customer or any of its employees, owners or office bearers.

These rules and this competition are governed by the laws of the Republic.

For purposes of calculating any times, GMT +2 will be used.

Queries:

For any queries regarding this survey please contact Tlhogi Ngcobo on 087 312 4573.

Should you experience any problems please contact our Client Resolution Centre on 0860 263 362.

Many thanks,

Yours sincerely

Mr. Desai
HOD: FNB Risk and Fraud Management