Smart OTP

Dear FNB Staff Member,

Now your online banking is even more secure

Before the official release we would like to take this opportunity to introduce the smartOTP™ to all FNB staff members since you will form part of a two-week pilot, starting from 19 February 2014.

As an FNB customer you are already familiar with the use of a One Time PIN (OTP) to perform certain tasks online.

smartOTP™ is an enhancement of the security we use to combat fraud, with a two way interaction between you and the bank during transacting, ensuring your safety online.


How does the new smartOTP™ differ from the current OTP?
To improve your transacting security, the new smartOTP™ validates your transaction using interactive questions linked to the specific transaction. This will be sent via the Banking App to your cellphone or alternately via SMS to enable you to respond.
If you have the Banking App on your cellphone
When validating your transactions online you will receive a smartOTP™ via the Banking App.
If you do not have the Banking App on your cellphone
When validating your transactions online you will receive your smartOTP™ via USSD on your cellphone. Download the Banking App for: Apple Android Windows

User guides
The user guide and FAQs are attached to assist you.

Known issues
1. Staff using the Banking App to receive smartOTP™ notifications will not receive push messages via the Banking App while connected to wmobilea. 2. During the two-week FNB staff pilot staff may not request for smartOTP™ to be turned off unless critical issues are being experienced. 3. Please ensure that push notifications are enabled for the Banking App to receive smartOTP™ notifications (see user guide). 4. Please turn off LTE if you are using an iPhone5 as push notifications via USSD will not be delivered. 5. smartOTP™ is not available through the Banking App for Blackberry. Blackberry devices will receive the smartOTP™ via USSD.

Support
For technical support please contact Online Assistance at 087 575 0000. For any suggestions send an email to smartotp@fnb.co.za Thank you for your support.