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| Dear { Customer } |
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In December 2016 Yahoo announced that about 500 million Yahoo user accounts had been compromised.
As a result, we have seen an increase in phishing mails targeting Yahoo customers trying to con them into giving away their banking
details. Here is how you can stay safe. |
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Avoid email links
Never click on links in emails that claim to be from FNB.
Scams try to scare you to click on a link. FNB never sends links in emails. Also be
careful of mail attachments that claim to be payment notifications and need your
banking credentials to access the notifications. |
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Type it out
Always type in https://www.fnb.co.za into your browser to login to Online Banking. Never click on a link in an email or the internet to access Online Banking. |
Smart inContact
We recommend using the FNB Banking App to approve online transactions directly on the app instead of receiving an OTP. An OTP can be intercepted by fraudsters through phishing and sim swaps while Smart inContact on the app prevents this type of fraud. |
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How does the FNB Banking App protect you? |
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No OTPs
With Smart inContact you approve Online Banking transactions on the App. This is more secure than entering an OTP which could be intercepted by fraudsters. You will stop receiving an OTP via SMS or Email. |
Verify devices
Make sure the devices you use for Online Banking are verified to avoid unauthorized activity on your account. |
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Report Fraud
inContact messages on the FNB Banking App are for all transactions, no matter what amount. If you see a transaction that is suspicious, you can click Report Fraud to call the 24/7 FNB Fraud line. |
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How to verify my app |
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Your device must be verified to receive Smart inContact. |
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Examples of phishing emails |
It looks legitimate but it has a link in it. IT IS FRAUDULENT.
FNB will NEVER send mails with LINKS in them. |
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This is also a phishing mail. It looks legitimate but it has a link in it. IT IS FRAUDULENT.
FNB will NEVER send mails with LINKS in them. |
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Always remember:
NEVER click on links in emails you think are from FNB. Fraudsters can steal your information in this way.
- Report phishing emails to phishing@fnb.co.za
- Never share personal information with anyone over the phone, especially usernames, passwords, PINs and account
details.
- If a call is suspicious, hang up and call the company directly on official numbers to verify the person calling.
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Download the
FNB Banking App
Download or update your app to enjoy more features, more security, more banking today.
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Regards,
FNB Digital Banking
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