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Dear <NAME>
Thank you for ordering a/an <DEVICE_NAME>. Your order has been approved in principle. |
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{% if contact.cfv_cbssmartdevicename == "Apple iPad 2 3G WiFi" %}
| Things to know before you receive your new iPad: |
{% elseif contact.cfv_cbssmartdevicename == "Samsung Galaxy S2" %}
| Things to know before you receive your new Samsung Galaxy: |
{% elseif contact.cfv_cbssmartdevicename == "Blackberry 8520" %}
| Things to know before you receive your new Blackberry: |
{% elseif contact.cfv_cbssmartdevicename == "HTC Sensation" %}
| Things to know before you receive your new HTC Sensation: |
{% elseif contact.cfv_cbssmartdevicename == "MacBook Laptop" %}
| Things to know before you receive your new Laptop: |
{% else %}
| Things to know before you receive your Tablet, Smartphone or Laptop: |
{% endif %}
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You will receive an SMS once your order has been sent through to our courier company.
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Our courier company will then arrange delivery with you. Please note that the courier may take up to 10 working days (excluding weekends), to deliver your device to you. During this time, please do not contact the courier company directly.
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Please ensure that the contact numbers you have supplied us with are correct. If not, please let us know immediately
by calling 0860 102 970 (option 5).
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Cell: <CELLNUMBER>
Work: <WORKNUMBER>
Home: <HOMENUMBER> |
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| If we cannot reach you on any of these telephone numbers, it could lead to your order being cancelled. |
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| Should your device be faulty: |
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{% if contact.cfv_cbssmartdevicename == "Apple iPad 2 3G WiFi" %}
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Apple iPad Support
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If the iPad is faulty (this does not include physical damage) you can send an email to fnbipad@myistore.co.za with all your information (name, cellphone number, email address, collection address and serial number) plus a description of the fault. If the device is still under warranty, they will arrange for a courier to collect the device from you. You also have the option of returning the device to an iStore – the iStore employees will then send the device away, to be assessed. Apple will assess and either replace or repair the device within 10 working days.
Training sessions are available but must be booked. Visit www.myistore.co.za to book your training.
(Available at all iStores except VodaCom World).
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{% elseif contact.cfv_cbssmartdevicename == "Samsung Galaxy S2" %}
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Samsung Support
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If the device is faulty within 7 days of receipt, call Brightpoint on 011 928 8370. If the device becomes faulty after 7 days of receipt, call Samsung on 0860 726 786. To escalate any Samsung issues, you can send an email to fnbescalations.za@brightpoint.com.
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{% elseif contact.cfv_cbssmartdevicename == "Blackberry 8520" %}
{% elseif contact.cfv_cbssmartdevicename == "HTC Sensation" %}
{% elseif contact.cfv_cbssmartdevicename == "MacBook Laptop" %}
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MacBook Laptop Support
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Contact your nearest Incredible Connection outlet, they will be able to assist you with your laptop in no time.
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{% else %}
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Apple iPad Support
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If the iPad is faulty (this does not include physical damage) you can send an email to fnbipad@myistore.co.za with all your information (name, cellphone number, email address, collection address and serial number) plus a description of the fault. If the device is still under warranty, they will arrange for a courier to collect the device from you. You also have the option of returning the device to an iStore – the iStore employees will then send the device away, to be assessed. Apple will assess and either replace or repair the device within 10 working days.
Training sessions are available but must be booked. Visit www.myistore.co.za to book your training.
(Available at all iStores except VodaCom World).
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Samsung Support
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If the device is faulty within 7 days of receipt, call Brightpoint on 011 928 8370. If the device becomes faulty after 7 days of receipt, call Samsung on 0860 726 786. To escalate any Samsung issues, you can send an email to fnbescalations.za@brightpoint.com.
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BlackBerry Support
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Call 086 166 7746 or e-mail mail@smartcom.co.za
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HTC Support
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Call 011 460 8000 or email fnbrepairs@leaf.co.za
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MacBook Laptop Support
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Contact your nearest Incredible Connection outlet, they will be able to assist you with your laptop in no time.
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{% endif %}
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| Important Information: |
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You are responsible for your own insurance on the device.
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If the packaging does not reflect the goods requested, the packaging must not be opened. If the packaging is opened, the warranty is breached and you are liable to accept the goods.
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If you would like more information on the Mobile Pricing Option (applicable to this offer), please consult the latest FNB Personal Banking Pricing Guide.
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Should you have any queries, please contact us on 0860 102 970 (option 5).
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Terms and conditions apply. Please do not reply to this mail, as responses to this e-mail are not monitored.
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© Copyright 2011, First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).
FNB will never ask you to login to online banking via a link in an email.
Disclaimer |
{% elseif contact.cfv_cbssmartdevicename == "Samsung Galaxy S2" %}
{% elseif contact.cfv_cbssmartdevicename == "Blackberry 8520" %}
{% elseif contact.cfv_cbssmartdevicename == "HTC Sensation" %}
{% elseif contact.cfv_cbssmartdevicename == "MacBook Laptop" %}
{% else %}
{% endif %}
