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Dear <NAME>
Thank you for ordering a/an <DEVICE_NAME>. Your order has been approved in principle. |
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| Things to know before you receive your smart device: |
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You will receive an SMS once your order has been sent through to our courier company.
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Our courier company will then arrange delivery with you. Please note that the courier may take up to 10 working days (excluding weekends), to deliver your device to you. During this time, please do not contact the courier company directly.
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Please ensure that the contact numbers you have supplied us with are correct. If not, please let us know immediately
by calling 0860 102 970 (option 5).
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Cell: <CELLNUMBER>
Work: <WORKNUMBER>
Home: <HOMENUMBER> |
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| If we cannot reach you on any of these telephone numbers, it could lead to your order being cancelled. |
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| Should your device be faulty: |
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Apple iPad Support
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If the iPad is faulty (this does not include physical damage) you can send an email to collections@core.co.za with all your information (name, cellphone number, email address, collection address and serial number) plus a description of the fault. If the device is still under warranty, they will arrange for a courier to collect the device from you. You also have the option of returning the device to an iStore – the iStore employees will then send the device away, to be assessed. Apple will assess and either replace or repair the device within 10 working days.
Training sessions are available but must be booked. Visit www.myistore.co.za to book your training.
(Available at all iStores except VodaCom World).
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HTC Support
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Call 011 460 8000 or email fnbrepairs@leaf.co.za
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BlackBerry Support
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Call 086 166 7746 or e-mail mail@smartcom.co.za
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| Important Information: |
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You are responsible for your own insurance on the device.
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If the packaging does not reflect the goods requested, the packaging must not be opened. If the packaging is opened, the warranty is breached and you are liable to accept the goods.
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If you would like more information on the Mobile Pricing Option (applicable to this offer), please consult the latest FNB Personal Banking Pricing Guide on our website www.fnb.co.za. Remember, your pricing option includes unlimited swipes when shopping with your Cheque Card and you only receive two free FNB ATM cash withdrawals per month, after which you will be charged as per the rates published in our pricing guide.
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FNB Private Clients can refer to www.fnb.co.za for pricing information.
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RMB Private Bank clients can refer to www.rmbprivatebank.com for pricing information.
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| Should you have any queries, please contact us on 0860 102 970 (option 5). |
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| Terms and conditions apply, available on www.fnb.co.za. Please do not reply to this mail, as responses to this e-mail are not monitored. |
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© Copyright 2011, First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).
FNB will never ask you to login to online banking via a link in an email.
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