As a trusted financial institution, we need to adhere to the legislation in terms of verifying the identity of all our digital users.   When you log in for the first time after 14 June you will be asked to verify and update your personal details. If the information aligns with our records, you don't need to do anything else, but bank as usual. If the information is different, you'll need to provide te missing details and present the relevant documentation at youe nearest branch, util the required paperwork is provided and verified. This process may take up to 7 working days.   Documents to be preseted at your nearest FNB branch For you to meet all the requirements one of the following documents must be preseted at your nearest FNB branch to be indentified and verified ID document Proof of residenence Contact detail   For more information contact the Call Centre on on short code 362 or +260 211 366816