Hi FNBers
 
The way you navigate and communicate on Online Banking has changed for the better. These changes will be available to our customers in the near future.
 

As FNB Citizens, we value your opinions and views. Participate by sharing your thoughts!
 
What you can expect
  1. The tabs will be condensed into a burger menu and can also be accessed via quick links from the home page.
 
 
  1. When you click on the burger menu you will see a full display of functionality available to you.
 
 
  1. The home page will include the ability to quickly access functionality from the menu, view your messages and take up product offers.
 
 
  1. inContact notifications, Electricity, LOTTO and PowerBall purchases can be viewed in the Messages section. Premier, Private Clients and Private Wealth customers will be able to chat directly to their bankers through Secure Chat
 
 
 
Where do I send my feedback to?
Please send all feedback and suggestions to: playpen@fnb.co.za

Your subject line must be:
OB Worlds and Messaging Feedback

Please provide full details of what you were doing and what you experienced. Remember to include the following:
Your name
Your Client ID
Your Support Number
Screenshots where possible
A technical reference or error message number where applicable

The details can be found at the botton left of your screen after login, as shown below:
 
 
Worlds and Messaging will be a key element to our success in the months ahead. The success of this pilot* can only be achieved by working together and providing feedback.
Regards
FNB Digital Banking